Frequently Asked Questions (FAQ)
The registration process is very simple. You need to click on the button “Sign Up” available on any page of the website. Then you should fill in all required personal details, including username, password and email. Once you are done with this, you need to agree with the terms and conditions and confirm your registration. This can happen easily by opening your latest email from Unislots Casino and clicking on the verification link.
If you want to reset your password, you should go to the authorization page and click on the button called “Forgot Password?”. Then you need to enter your email address and click “Reset Password”. On your registered email address you will get instructions, how you can recover your password. If you have any questions, please contact customer support service.
If you forgot your email, you will need to reach customer support. Identification procedure must proceed in order to verify your identity. The customer care specialist will help you with this situation. Note that the procedure is not something typical and regular and it is unique for each customer.
Yes, you can change the currency and you can do that easily, as each customer is available to change it from all of the supported currencies. If you want to change it, select the currency you prefer in your profile. Please note that you can request payment only in the currency of a certain wallet.
All deposits will be processed almost immediately. If something is wrong you should reach out to the customer support.
All requests for withdrawals will be processed within 24 hours. The actual transaction times may vary for the different payout methods. In most of the cases, it will happen immediately after the payment is being initiated. If you cash out using some of the banking methods, you will need to wait 1-3 working days. The actual processing time can be found on the following page "Payments".
All transactions are being processed without any fees from the casino side.
The minimal amount for withdrawal is EUR 30 or an equivalent. The maximum amount for withdrawal depends on the payment method you use. The maximum withdrawal amount processed to a player is EUR 5,000 or an equivalent per day, EUR 10,000 or an equivalent per week and UEUR 30,000 or an equivalent per month, unless otherwise specified in the Terms & Conditions of a specific promotion. For more details you can check the page "Terms and Conditions» the Withdrawal and Refund Policy section.
In order to verify your account, you need to go through the KYC procedure. To find out what documents you need to upload, please contact the customer support.
Wager is a multiplier that shows how much you need to bet in order to wager it and be able to withdraw money. In the «Bonuses history» section of your account you can find the «Progress» of wagered amount.
You should try reloading the page. Do not worry about any data loss. The game will have to launch from the same point at which it froze. If you face the same issue again, try to restart the browser (Google Chrome, Mozilla Firefox, Opera, Internet Explorer). If this does not help again, try to clean your cache or immediately contact the customer support service.
Yes, your data is very well secured by the GDPR framework. The safety of personal data is one of the most important things for us. We can guarantee maximum protection from our side.
You can set limits on the amount you deposit, lose, wager, spend in one game, or on your account activity on the whole. This functionality can be accessed within your account in the “Personal Limits”. If you want to disable the limit you can click on the «Delete» button on the concrete limit and then check your email and follow the received confirmation link to activate limit removal. If you didn’t receive an email, please, contact the customer support.
You can restrict your access through limits that you can find in your profile or close it permanently by contacting the customer support service.
Yes, Unislots Casino is licensed and regulated by the Malta Gaming Authority under the following licenses: MGA / B2C / 394/2017 (issued 01/08/2018).
If you need to change personal information in your profile, first you have to upload all the necessary documents to your profile, and then contact the customer support with a request to change the information.
If you received an email of withdrawal rejection, please pay attention to the information specified in this letter. You can also contact the customer support to find out the reason for rejection.
You can create up to one account per person and their family/household, home address, email address, IP address, telephone number, account number, credit or debit card number, e-wallet number, payment system account (Neteller, Skrill, etc.), one electronic device (computer, mobile phone, tablet, etc.). Your account will be immediately suspended, if you have more than one account and all your funds will be confiscated.
If you have any questions left unanswered, do not hesitate to contact our customer support centre. You can reach it using the Live Chat or the Email option. Once we have your inquiry, we will try to reply to you as soon as possible.